Customer Reviews for US Pet Transport Service
Real Reviews From Pet Parents Who Trusted Us With Their Family
Door to door pet transport with trained team drivers, climate controlled vehicles, and consistent updates so you can breathe easier.
Posted on Betty TurnerTrustindex verifies that the original source of the review is Google. Our driver, Quincy, was so nice! He sent timely pics and updates on the way. He took excellent care of our cat! I would recommend US Pet transport to anyone needing to relocate a pet!Posted on Diana VeraTrustindex verifies that the original source of the review is Google. Where do I begin!! From start to finish, they were incredibly helpful, understanding, and patient, answering every single question we had. Bailey and Laura are absolute gems—amazing people representing an amazing company with outstanding customer service. They helped ease my anxiety about shipping my fur baby across the sea on a cargo aircraft, which can be an overwhelming and stressful process. Preparing for the flight and ensuring everything met the airline’s exact requirements felt daunting, but Bailey and Laura guided me through every detail, step by step, making sure nothing was missed and that there would be no delays. I wholeheartedly recommend this company and honestly can’t think of a single negative thing to say. If you want your pets transported with the care, professionalism, and respect they truly deserve, contact this US Pet transport company, I know I will if I ever have to do this again. You won’t be disappointed, I promise.Posted on Aysha DTrustindex verifies that the original source of the review is Google. BE WARNED!!! This is gonna be long lol: b I had an awful awful awful awful awful end of the year last year. I lost my grandma, my job, my accounts were depleted, my car, and my pup :( and he...canceled my pups life contract 💔 and....it's been awful and I miss him and I miss having a pup in the house and I miss my best friend. I started looking for rescues and it got hard to do because either the pups available weren't compatible for me and my lifestyle or they weren't available and they weren't compatible with mine. Or the people didn't get back to me which was a different kind of Hades. But in my searches I had to see so many dogs on the e list or coming from bad situations and in the cages happy to see someone and it was crushing me internally so major shout-out and props to the people strong enough to fight the fight for them daily and love and car for them. I needed a break so as I was unjoining groups I saw a post that was done 34 minutes prior and inquired and after talking we agreed! BUT she was in Florida and I thought she was in Atlanta because those were my search parameters 🧐 freakin frackin Facebook smh anywho that made me sad but I was already locked in because obviously it was meant to be so I called transport companies for pricing. They were charging full price iPhones!!! 1250, 1300 :(. I was terribly sad because I don't have that right now and I was worried I wouldn't be able to get him. I called this place and they didn't answer but I got a text and a Bailey called me back and she was awesome 💖 the price was perfect and she communicated well and in a way that made me feel safe and comfortable with the trip and process. You can tell they care about your pets because their prices are attainable for people in not great situations and they have the payment plan option. Which is great because when I told the people who have my pup that it was a window they said they couldn't do it and they would have to be at home (they were going to go to a cousins two hours north to help with the price). Obviously that hurt my heart and I had to call back and they didn't answer but I got a text and it was Ashley (they call back super quick and Ashley after we hung up was on a call and still texting me and honestly I couldn't tell. They may just have a requirement of being the human equivalent of a warm sunny day in a field of colorful flowers) She was very calming and I needed that because I was LOSING IT 😀 lol but she was definitely the boss in calming down and being reassuring like we're going to figure it out. Long story short Bailey and Ashley are awesome and I just have to believe that they're all this way. It hasn't happened yet and I'll do a separate one for that but this is purely for the customer service experience that I was blessed with. Being able to live this pup means a lot to me and I was worried and they.......reward these two awesome lifeforms or I will right you a strongly worded letter detailing why I think that's super uncool 😒 And I don't think anyone wants that! 🧐 Thank you so much you guys ❤️ I truly appreciate youPosted on Lisa HuntTrustindex verifies that the original source of the review is Google. My son and his wife used this company to transfer there Husky to Texas and they were amazing kept daily updates and the dog was happy and very well kept. I highly recommend this company.Posted on Abbigail RangeTrustindex verifies that the original source of the review is Google. Bailey was absolutely phenomenal and a pleasure. Prompt response. Informative answers. Professional and friendly. Highly recommend.Posted on Kim KalerTrustindex verifies that the original source of the review is Google. Danny was absolutely fabulous. Sent pictures and updates throughout the journey. Understood all our concerns would highly recommend and use again!Posted on S LondoTrustindex verifies that the original source of the review is Google. Viajé con mi perrita a USA y El servicio fue excelente, rapidez en las respuestas, comunicación constante, todo diligenciado correctamente, sin contratiempos ni en la salida de Colombia ni entrando a Estados Unidos. Seguiré usando siempre sus servicios!!! Muy agradecido!!Posted on Jose ContrerasTrustindex verifies that the original source of the review is Google. Well where do I begin... This company 5 stars don't make them justice this company runs on the million suns level. They were helpful, understanding and answered every question we had. From Bailey to Laura amazing people, amazing company. They made our transition flawless and stayed with us even after the delivery of our furry children. Trust me I call like a million times and every single time we were treated like royalty. I would recommend this company whole heartedly can't even think of one wrong thing to say about them. Even when their shipping company changed their squeduals Laura was there even referred us to a doggy sitter oh and please don't let me start about this amazing pet sitter we got videos and everything. If you want your animals to be transported as they deserve contact us pet transport tell them Jose sent you trust me you won't regret using them.Posted on DLTrustindex verifies that the original source of the review is Google. Great communication and took great care of my dogs during my move to Puerto Rico. Highly recommend! They guide you through the entire complex process.Posted on V ThomasTrustindex verifies that the original source of the review is Google. Erica was amazing. Our for baby made it safe and sound.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Trust highlights
- Licensed and insured pet transport
- Trained team drivers and safety focused protocols
- Pets travel separately and kenneled during shared rides
- Regular rest stops plus food water and medication support
- Real time tracking and frequent travel updates
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Pet transport reviews FAQ
FAQ ideas
- Are your reviews verified
Answer: We collect reviews from real customers after completed transports and we can provide references for similar routes when requested. - How often do you send updates
Answer: Updates vary by route and service, but communication is frequent and consistent throughout the trip. - Do pets travel together in shared rides
Answer: Pets are kept separate and kenneled during shared transport for safety and comfort. - Can you transport multiple pets for one family
Answer: Yes. Many of our transports include multiple pets and we plan rest stops and care accordingly. - What areas do you serve
Answer: Nationwide with common routes through Florida, Texas, California, New York, and Pennsylvania, plus flight supported service to Puerto Rico and Hawaii.